ATM KIOSK UX Team Marieta Shanouda Copy // Sophie Cao VD // Nadia Kaakati UX // Amrita Saroye UX // Keston Charles Front End Dev // Tim Huong UX Testing/Lead // James McIntosh Motion Graphics
RBC ATM KIOSK Project
Leading a team of Copywriters, UX Designers, Animators, and Visual Designers to create the next generation of ATMs to include a better user experience for RBC clients. Focus was creating a more seamless design that was consistent with all other RBC Channels. Created use cases, IA structure, process maps, testing plans, frame works documentation, which included: Marketing, KIOSK hardware specifications, trilingual languages, accessibility standards, and legal and business requirements and the primary focus was the end user and creating the best experience at an ATM machine that would reflect RBC's key objectives of being Fast, Secure and Easy. Also, lead stakeholder meetings to review concept and prototype designs with Product Team leads.